Microsoft Has Responded To The Smoking Xbox One Console Claims

Posted Nov 27 2013 by Dylan Zellmer with 55 Comments

Smoking Xbox One Consoles

Reports have been circulating about smoking, or amber light Xbox One consoles. The claims have yet to be substantiated by any video or pictorial evidence. Due to the severity of the claims I felt compelled to reach out to Microsoft for official word on the subject. The response I received was exactly what I’d suspected all along. A Microsoft representative did some checking, double checking, and triple checking for official Xbox One support inquiries that reference smoking consoles or “amber lights” on power bricks and responded with this statement,

“The situation described is not something we’re seeing. If customers are experiencing any issues, they should contact Xbox Support at http://support.xbox.com.”

 

“To clarify: that’s correct; it’s not something that the support team is seeing.” – Microsoft Representative

I wasn’t at all surprised to hear this response. In this day and age it’s stupid simple to document a claim. Snap a damn photo, take a video; it’s all built into your phone. If you’re going to make a claim that could possibly devalue a product or hurt a brand, you’d better substantiate it. If you aren’t able to do so; don’t open your mouth in the first place. Nobody wants to smell it; it’s full of shit.

Editors Note: My attitude towards these claims doesn’t reflect the outlet that reported them, only the users that made the false claim.

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Dylan Zellmer

EIC at iGame Responsibly
Dylan splits time between games journalism, designing video games, and playing them. Outside of his deep involvement in the games industry, he enjoys It’s Always Sunny in Philadelphia, Shameless, A Song of Ice and Fire, fitness, and family.
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  • Shu

    Smoke and cloud powered ?

    • Gomu Gomu

      Gross, one of those PlayStation fanboys from N4G. That shit hole is still running? Shame, it’s a real ugly mark on gaming journalism, makes us look bad when we have sites so profoundly biased.

      • Guest

        Yeah the $0N¥ paupers are cockroach parasites with no lives and no time to play on their PauperStation Foul because it broke down already.

        • matt671

          your being a bit hypocritical there your complaining about fan boys yet you write like a fan boy yourself

          • hakesterman

            I Agree, he now looks like a whinny Bitch.

        • Losyak

          I apologize for being irrelevant, but I must have seen a thousand ways to spell PlayStation Four within past 2 weeks. Bonus points to Xboobs fanboys for originality!

          (Did I do it right?)

        • brianc6234

          Don’t cry little boy. Here, have a cookie. Feel better?

        • hakesterman

          Don’t be dumb like them.

    • kreator

      STFU Shu

  • Shu

    Cloud and smoke powered ?

    • Ritsujun

      Tehh pawaa obu za clOudZ, son!

  • KingDadXVI

    Good for you. It is really pathetic when someone hates something so much that they feel the need to destroy it. Immaturity abounds it seems.

  • Vonrikke

    The author smells of sh!t. Blatent xbox fanboyism smells bad.

    • aawells07

      Grow up

      • oofy

        Where exactly in the article is his blatant fanboyish showing?

        • aawells07

          I think you replied to the wrong person as I told the guy to grow up lol

          • oofy

            oh…

  • extermin8or2

    If your console is smoking and you go take a picture…. instead…. you are retarded ok….

    • melrex

      You are so right, I didn’t think about that until I read your comment. Why would you take a picture or video if your console is smoking. I was retarded at first for thinking they lying because they did not.

    • espntheocho

      People are recording videos of their game discs being mutilated by the blu ray drive. We’re not talking about a raging inferno here. Just some smoke. Snap a picture and show xbox support so they know what’s up

      • extermin8or2

        Theres no smoke without ffireand a good chance they dint have their mobiles or a camera on them-i mean whenever I need my camera for something I dont have my phobe on me to take the photi I ‘ve always left it somewhere…

        • AfroClam

          With electronics, there can be smoke without fire. Also, you can unplug it and still take a pic of smoke coming out of it. Just a thought

          • hakesterman

            The Only Smoke is from Sony Fanboy’s.

          • justerthought

            Yes electronics can smoke without fire as the components fry. But to be fair, this is a scam by Sony fanboys placing a smoking cigarette by the intake and filming the smoke passing through the system. Easy scam to fake. Nobody would sit filming a smoking console. Any sane person would pull the power plug and ring the help line.

            Such tactics are silly, because the XB1 is quite capable of generating its own negative publicity all by itself. I’m concerned about the fact that MS have installed such a large fan like they are expecting high temperatures to be the norm, and then design the console to sense high temperatures and take action by putting the fan on full and gimping processor functionality until it cools down. That’s not good enough. Why should users suffer gimped performance in order to stop the thing frying itself. A brainless brute force solution.

            The best solution is to use good design and not generate all the heat in the first place and have an efficient ventilation system to get rid of it. This is what Sony have done with PS4 and it works a treat. I’ve played Assassin’s Creed 4 on it for a 7 hour session and it was still the same low temperature and quiet fan noise as when I first turned it on. That’s reassuring because it allows plenty of headroom for those hot summer months. The XB1 may be in for a rough time once winter comes to an end.

    • hakesterman

      There ain’t no smoke accept smoking mirrors.

  • Frank Beans

    Did the author look at who made the posts on the xbox forums?

    Did he look at their GamerScores? One guy had 180k score.

    So very doubtful that he is someone making up fake claims. It is a diehard xbox gamer.

    • Dave

      No offense, but when the hell did Gamerscore give you cred? I’m sorry he could have 2k or 200k, Gamerscore doesn’t mean sh**. I mean honestly, he could’ve easily switched systems himself or not cared about the Xbox One. We don’t know, do I think he’s lying? I don’t know, but I’m not going to say he’s telling the truth because of Gamerscore. I’d be more inclined to believe him, if he should a pic of the system and showed it on reddit or what not.

      • Ritsujun

        Xbone180’d, Xbone720p’d, Xcrash360’d, Xhack360’d, and Xbonfire180’d.

        • Guest

          $0N¥ PauperStation Foul = lies,overhype and underdeliver and YOU FELL FOR IT, AGAIN!

          • PachterStation

            DelayStation 4 (Watch Dogs and DriveClub…) and the Xflop One (smoking and install problems…).

      • thebanditking

        I disagree, someone with a 180K GS is definitely a big Xbox user and given that is very unlikely to make up a BS story that would hurt the consoles image.

    • jobeno

      Modio let’s you modd for your gamer score easily . Don’t think its always hardcore gamers with high gamer scores .

    • Gomu Gomu

      I had a friend who had over 200K, the dude hardly ever played on it. Hacked Xbox, he just liked messing around with electronics. Trolls get more “sophisticated” by the day, somebody making up a half ass cover for a lie isn’t hard to believe. A gamer being dumb enough to treat the Xbox One like a piece of crap day one is also plausible. People walked out of GameStop smashing brand new Xbox’s and PlayStations, it’s not unreasonable to think some moron spilled coffee on it, and dropped it down every flight of stairs in his house and thought it would work after.

    • BillyHoWCR

      Link it or shut up.

  • jb223

    It’s just as ridiculous for the author of this story to make the claim that these reports are totally false. Hopefully it is all made up, but just because someone doesn’t document it doesn’t mean it never happened. That’s the same as the old adage “If a tree falls in the forest and no one hears it, does it really fall?” Of course it does, and it did, just because nobody witnessed it doesn’t make it untrue. Regardless of what console preference you have, if this issue only happens to a handful of people, it’s of the utmost importance that people know about it, it’s much more serious than a simple console failure, it could cost people their homes or their lives, especially when these systems have been marketed w/ constant on states and remote manipulation w/ cell phones. Have some integrity, I mean, it’s obvious you aren’t an actual journalist, but at least approach the situation w/ a modicum of tact

    • flashfrye

      Documentation is one thing that can be excused, but not contacting xbox about the issue screams BS big time. You’ve just spent $500 on a new console and it almost started your house one fire, but you failed to contact support about the issue? Gimme a break.

      • jb223

        I totally get that it’s more than likely false (although I didn’t catch any mention of the person never contacting xbox support, just because the person contacted claimed to not know of the issue doesn’t automatically mean it’s never happened, only that that person either wasn’t familiar with the case, or had been told not to comment on it. Was there more evidence directly showing that the owner didn’t contact support?) The thing I take issue with is anyone in a position of informing gamers outright denying a claim that could potentially cause bodily or catastrophic financial harm to anyone affected. It’s irresponsible and downright wrong. The absence of proof is not the absence of truth. If this was a different hardware issue that couldn’t potentially harm anyone, then feel free to discredit all you like, but if there’s even a possibility of truth to something like this, it’s important that the general public hear about it. As a person who has been a victim of fire, and having lost one of my good friends and his very young family to it, it’s not something that anyone has the right to take lightly, especially for something as petty as a console preference.

        • http://igameresponsibly.com/ Dzelly

          We followed up with Xbox Press, and the representative checked the support records for the Xbox One thoroughly. There’s been no support requests pertaining to “smoking consoles” or “amber lights”.

          • jb223

            The rep checked the records? That’s still not a 100% verified truth! first being that they can tell you whatever they have prepared, they can record whatever they see fit, going to the company themselves for a truth about anything like this is inherently flawed. Microsoft also denied red ring of death errors, Nokia actively tried to cover up faulty hardware and were caught in the act. It’s not like this would be the first instance of a company bending the truth to protect a product that they have invested billions on. If this were a run of the mill problem with no potential consequences other than a bricked console, I’d say it’d be totally fine to deny the validity, but when the issue, if proven true down the road, cost even one person their lives or homes then wouldn’t a writer feel upset with themselves for being an unintentional part of any potential cover up? I totally get reporting the issue and Microsofts response, but to try to claim with any degree of certainty that this never happened is still irresponsible to me, and again, for the same reason that the article states that w/o video evidence, the issue didn’t occur, w/o physical third party evidence to the contrary, it’s still as likely or unlikely that it did. At the end of the day I really hope it’s not true, and I hope everyone has a great experience, regardless of the console they choose.

          • BillyHoWCR

            STFU already. The point is that nobody has reported it to Microsoft support. And Microsoft has requested that if any such incident is occurring then they need to contact support. If you see a fire and don’t call someone then you are more at fault then anyone. and yelling fire in a crowded theater doesn’t mean that it is justified.

          • Jesus Kong

            More like the author yelling “The theater management has informed me of no fire” in a crowded theater when there could potentially be a fire.

        • BillyHoWCR

          “As a person who has been a victim of fire, and having lost one of my good friends and his very young family to it, it’s not something that anyone has the right to take lightly, especially for something as petty as a console preference.” ……REALLY!!!?????

      • mynameiskyle

        Well seeing ad the system isnt but a week old I would take it back to where I bought it and get my money back or a new system if I contact m$ could be weeks till I get a system back

        • BillyHoWCR

          Even then Microsoft would be contacted on returned Xbox systems to stores. As the stores would need to get reimbursed for console.

  • thebanditking

    sounds like a board component blew, I doubt we will hear many if any other with this problem. Those broken Blu-ray drives on the other hand…

  • lol

    I guess Xbox one is not Steam compatible.

  • Wikki

    I love how this 2 paragraph ‘article’ has an editor

  • Wanderlei

    Clearly Sony spreading FUD to divert from their double digit failure rate.

  • Martin Brentnall

    The author of this article is a moron. I’ve had a PC power supply go bang and the smoke is easy to smell, but not necessarily easy to see, let alone make a photograph or video of, and there was no visible external damage afterwards either.

    And even if you could easily see it, how many people just happen to have a camera or phone within easy reach AND able to boot up and be ready to capture within the few seconds that it takes for the unexpected smoke to dissipate?

    I’m not saying whether the claims are true or false, but it’s hardly outside the realm of possibility for a PSU to go boom, and the lack of visual evidence absolutely does NOT support the claim that the stories are false.

  • luke

    Did you really end your article with “Nobody wants to smell it; it’s full of shit.”?
    Gaming journalism is currently a nasty den of bias, advertising, and faux-masculinity.
    And now journalists(you the author) are attacking an extremely small minority of people claiming to have problems with a consumer electronic.
    With what reason other than to attract readers?
    The article clearly isn’t intended to inform; did the author even try to contact any of the people that made these claims?

    • Guest

      Yeah, it’s all a ploy of a dying company ($0N¥) and their pauper herd of sheep.

  • PachterStation

    If there’s smoke coming out of your console, it’s to make the clouds for cloud gaming. Microsoft are on a very tight budget.

  • brianc6234

    You mean you actually believe anything Microsoft says? Don’t. They’re a bunch of liars. Look at how long they covered up the RROD disaster.

  • deadlypython

    Don’t talk trash about a brand if u don’t have concrete evidence

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