Microsoft Has Officially Responded To Reported Xbox One Launch Day Issues
UPDATE: Microsoft has provided iGR with this updated statement responding to reports of defective Xbox One disc drives,
“The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.” – Microsoft spokesperson
ORIGINAL POST: After reading through a number of user reported issues ranging from claims that the system still performs DRM checks to defective disc drives, all the way to what’s being referred to as the “Green Screen of Death”. I decided to reach out to Microsoft for some clarification on the issues Xbox One gamers are experiencing since launch. Thankfully, I received a lightning fast response.
When asking about the reported DRM checks users experienced with games like NBA 2K14 and Dead Rising 3, a Microsoft representative let me know that they are feverishly, “looking into the issue”, and would keep me posted. In response to the defective disc drives and other reported Xbox One malfunctions I was given this official statement,
“We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including:
· Talking to a live customer support person that can call you back if you don’t want to wait
· Xbox.com for support pages and forums
· On Twitter with @XboxSupport
· There are also Help and diagnostics on the console by saying “Xbox Help” – Microsoft spokesperson
Regarding what’s being called the “Green Screen of Death“, the spokesperson offered this suggestion,
“If a user is experiencing a stall for more than 10 minutes when connecting to Xbox Live to take the day one update they should contact Xbox customer support and we will work with them to troubleshoot and get them up and running.” – Microsoft spokesperson
When questioned about the nature of the “confidential” MTE Test Disc a Reddit user found in his disc drive upon booting the system for its initial setup, the spokesperson offered that, “We do not have anything to share on this one.”
As far as we can tell, there’s no substantiated evidence that Xbox One is performing DRM checks. Users snap pictures of issues frequently to provide support with troubleshooting information, or to substantiate their claims. In the case of the purported DRM checks, there’s no such proof. As for the several reported failures, it’s to be expected when a new console generation steps into the spotlight. As you can see, there’s plenty of ways to get in contact with Xbox support and have your respective technical issues looked at.
We’re interested to see how the rest of our inquiries end up panning out, namely an official stance on the reported DRM checks. We’ll keep you up-to-date as we receive more information.
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