Microsoft Has Officially Responded To Reported Xbox One Launch Day Issues


UPDATE: Microsoft has provided iGR with this updated statement responding to reports of defective Xbox One disc drives,

“The issue is affecting a very small number of Xbox One customers.  We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.” – Microsoft spokesperson

ORIGINAL POST: After reading through a number of user reported issues ranging from claims that the system still performs DRM checks to defective disc drives, all the way to what’s being referred to as the “Green Screen of Death”. I decided to reach out to Microsoft for some clarification on the issues Xbox One gamers are experiencing since launch. Thankfully, I received a lightning fast response.

When asking about the reported DRM checks users experienced with games like NBA 2K14 and Dead Rising 3, a Microsoft representative let me know that they are feverishly, “looking into the issue”, and would keep me posted. In response to the defective disc drives and other reported Xbox One malfunctions I was given this official statement,

“We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including:
·         Talking to a live customer support person that can call you back if you don’t want to wait
· for support pages and forums
·         On Twitter with @XboxSupport
·         There are also Help and diagnostics on the console by saying “Xbox Help” – Microsoft spokesperson

Regarding what’s being called the “Green Screen of Death“, the spokesperson offered this suggestion,

“If a user is experiencing a stall for more than 10 minutes when connecting to Xbox Live to take the day one update they should contact Xbox customer support and we will work with them to troubleshoot and get them up and running.” – Microsoft spokesperson

When questioned about the nature of the “confidential” MTE Test Disc a Reddit user found in his disc drive upon booting the system for its initial setup, the spokesperson offered that, “We do not have anything to share on this one.”

As far as we can tell, there’s no substantiated evidence that Xbox One is performing DRM checks. Users snap pictures of issues frequently to provide support with troubleshooting information, or to substantiate their claims. In the case of the purported DRM checks, there’s no such proof. As for the several reported failures, it’s to be expected when a new console generation steps into the spotlight. As you can see, there’s plenty of ways to get in contact with Xbox support and have your respective technical issues looked at.

We’re interested to see how the rest of our inquiries end up panning out, namely an official stance on the reported DRM checks. We’ll keep you up-to-date as we receive more information.

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Dylan Zellmer

Dylan splits time between games journalism, designing video games, and playing them. Outside of his deep involvement in the games industry, he enjoys It’s Always Sunny in Philadelphia, Shameless, A Song of Ice and Fire, fitness, and family.
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  • Slay

    You should make an article on the ps4 hardware problems. Those are scarily high. But you won’t, fanboy.

    • N4GSucks

      So true!

    • Guest

      You’re kind of late to the party. PS4 problems were last week’s. This week is all about Xbox One problems, especially with no clear solutions.

      • The Wolf 47

        New consoles usually gets bugs and defective hardware.
        And to be honest, both consoles seems to have been rushed on the software level and missing out on key features, which ironically the other one has.

    • mike

      Those articles exist already, this one now does to share the xboxones launch problems. Get over yourself.

    • bigshynepo

      Can you show me an article that shows a higher percentage than 1% failure rate for PS4? I didn’t think so. Every comment since you signed up a month ago has been to spam PS4 hate. You’re the Polygon of commenters!

      • mike

        ya but at least he is obvious. He is a parody of the fanboy.

      • Crusina .

        You think Polygon is biased? Really

        • bigshynepo

          Only me and the whole internet?
          Have you not been following the Microsoft “investment” discussion?

    • Are you talking about this? Apparently we can time travel, because you missed this somehow.

      • Slay

        Are you kidding?! Look at your comment to that article compared to how you wrote this one. You made this one sound doomsday-like. It’s easy to see your agenda. Face the facts. Ps4 hardware issues are massively worse.
        SCEA‘s response to the small amount of unreliable hardware seems legitimately gamer friendly. I can’t remember the last time I’ve had an exchange of any item come back to me with expedited shipping. I suppose this speaks to the fact that you can’t forecast everything. Just like the development process there’s going to be unforseen hurdles, but a 99% launch hardware success rate is damn solid from my perspective.

        • bigshynepo

          Don’t feed this troll people. Check his Disqus history, so much PS4 trolling, you’d think he was paid PR…
          But he’s definitely just a kid.

          Just go away Slay, you can’t even make a good argument or have a mature discussion.

        • You are flat out wrong

          Xbone has a 60% failure rate. Deal with it.

    • cell989

      those PS4 articles were all over the net all week, where have you been? its the xbones turn fanboy-sir

    • You are flat out wrong

      Hahaha, Xbone is finished. Good riddance!

  • Stereotypical_White_Fella

    My Xbox One makes a slight faint noise coming from the fan area, the console runs fine though, I have a game downloading now and it seems to not make teh noise when it’s just sitting.

    • bigshynepo

      I can’t believe that game installs take almost 4 times longer on Xbox One. After timing it, clearly Microsoft needs to do some optimization in this area.

      • Stereotypical_White_Fella

        Think installs are bad? Try downloads. I started downloading bf4 at 2pm, it’s now 8 and im closing in on 90%.

        • bigshynepo

          I feel like the playstation network download speed might exceed my connection. Using the PS4, I was trying an impromptu timing test and it seemed like I was averaging 1.5mb/s which isn’t much slower than my fastest downloads run on the computer.
          Battlefield is HUGE though =)

          • Dakan45

            could you stop going around and posting bullcrap like “you cant make a 399$ pc that comes with a bluray and a controller” you make yourself look like a complete arseclown.

          • bigshynepo

            I’m just refuting the asinine statements of PC loyalists and you’re responding to comments made 6 months ago.
            Clearly it’s your inbred thinking that needs an adjustment cause if anyone is embarrassing themselves on the internet, it’s you.

            You should go slap your mom for doing such a bad job raising her idiot kid.

          • Dakan45

            Yes i am an inbred kid, is this the best you can come up with? Sorry to dissapoint but pc gamers are correct, pc gaming is cheap, thats all there is to it.

            If someone is inbred and needs to stop emberassing his pathetic black arse its you, who posts bullcrap like “HUR DUR NO BLURAY AND CONTROLLER” when desperatly trying to make a proper argument.

          • bigshynepo

            Black Arse? So you’re stupid, inbred AND racist?
            Now there is a winning combo.
            Guess your mom smoked crack while she was pregnant with you too. Good luck at life, you’re gonna need it.

          • Dakan45

            So i am “inbred” and you calling me “Racisist”

            Please look at yourself in the mirror then insult people you pathetic joker.

            My mother may not be the sociopathic mentally ill bully that your mother was to you, but displaying your frustration towards arguments and facts is utterly pathetic.

            So its me who should wish you good luck in your life especially since you are a grown arse man and you acting like a corperate slave of sony, like a gimp of sony that has to damage control the smelly farts their executives left out the window.

            Please got see a shrink, get your meds and deal with this unhealthy relationship you have developed for a corperation that doesnt give a damn about you.

          • bigshynepo

            You can’t even form an original thought, can you?
            I wouldn’t expect any more from your stunted mental capacity. Keep trying, the internet will only remember you as the guy who upvotes his own comments from multiple DISQUS IDs… DKN45… what a waste of life you are.

          • Dakan45

            actually you dont have a clue and the internet my little dipsht will not remember nothing because its not a serious thing, then again i am not the r3tard who posts bullcrap like “HUR DUR YOUR PC NO HAVE BLURAY AND CONTROLLER HUR DUR”:

            If the internet remembers something that will be the post that everyone wil facepalm and laugh about.

            Also no i dont thumb up my own comments i just dont use my acount when i am on my phone because log in doesnt work on my phone for some reason.

            But we already established that you are a all knowing r3tard, so ill leave it at that.

          • bigshynepo

            Coming from you, the person who chases users around on articles that are half a year old just to start an argument? Are you like the inbred internet sheriff who needs to make sure everyone is posting things to your liking?
            Go get a girlfriend, a job, and a life, If you’re so put off by my comments that you need to reply from your phone to voice your knee-jerk opinion, you might be the saddest human being I’ve ever interacted with.

            What’s next, you gonna go shoot a bunch of men and woman because you are society’s little reject virgin? Thanks for chiming in Dumpster Baby, remember, you were the one who decided to start this. Now go have a stroke.

          • Dakan45

            i just typed your name to find you, i didnt remember where i found you when i was typing on my phone.

            I guess thats chasing people eh?

            “Go get a girlfriend, a job, and a life, If you’re so put off by my
            comments that you need to reply from your phone to voice your knee-jerk
            opinion, you might be the saddest human being I’ve ever interacted with.”

            First of all you get a girlfriend you get a life and if you are put off by comments that prove pc gaming is cheaper than console then you are the saddest human being i ever interacted with.

            So i will stop interacting with you, but you will continue and you will keep making insults to cover up the fact you are a virgin and a social reject behind a keyboard.


            “Now go have a stroke.”

            BUTTHURT MELTDOWN!!!

            Get angry biatch!!

            Someone cant handle and internet opinion.

          • bigshynepo

            Didn’t you say you were finished?
            I guess all that fetal alcohol syndrome has messed your head up so bad, you can’t even carry through with your OWN word. I guess your word means nothing, but that surprises no one.

            Why are “typing in my name” to find me? Are you so desperate to interact with anyone that you’ve resorted to searching the web to start conversations?

            You are just embarassing yourself to a pathetic degree now, making sure that anyone who comes along now and forever to read this article will see the kind of waste of skin that responds to comments made 6 months ago to start a fight.

            I didn’t go looking for you, you loser, so if you’re actually going to “stop interacting with me”, then f’ing do it already.

            Or is your drug-riddled brain so defective that you’re are going to keep responding in your pathetic attempts to get the last word?

            Dakan45 – “Must get last word….can’t live with myself unless I get the last comment….my internet comments are the only worth I have….”

            Does this douche bag follow his own suggestion and stay away, people?

            Time will tell.
            (although I’m going to guess there will be another brain dead response waiting here for me…lord knows you don’t have a job or anyone who cares about you so you’ve been waiting all day for my reply. Must be so depressing being you, If I had to look at THAT everyday in the mirror, I would’ve jumped in a wood chipper ages ago. Just a suggestion, something to think about.)

          • Dakan45

            sorry too long didnt read, but something did catch my eye

            “Why are “typing in my name” to find me? Are you so desperate to interact with anyone that you’ve resorted to searching the web to start conversations?’

            and YET you keep replying to me.

            “Dakan45 – “Must get last word….can’t live with myself unless I get the
            last comment….my internet comments are the only worth I have….”‘

            Look who is talking.

            Go ahead then stop replying to me dipsht/

            You cant because you are mentally ill.

            Go ahead prove me wrong dumbas

    • You are flat out wrong

      Worried, Xdrone? You should be.

      • Dakan45

        still a sonyf@g i see?

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