Sony Officially Responds To Defective PS4 Units

PS4 Red Line

With all the talk about blinking blue lights, solid red lights and rainbow-colored trout, it was only a matter of time before Sony officially responded to the issue of defective PS4 launch units. In a statement made to Game Informer, Sony explained that the number of affected units has risen slightly. The company also reiterated that they’re dedicated to quick turn-around when swapping out faulty hardware. The official statement is as follows,

“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units,” a Sony representative tells Game Informer. “We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged”

 

“SCEA is exchanging units with new replacements for those who call our support line,” he says. “The exchanges are immediate with expedited shipping.”

SCEA‘s response to the small amount of unreliable hardware seems legitimately gamer friendly. I can’t remember the last time I’ve had an exchange of any item come back to me with expedited shipping. I suppose this speaks to the fact that you can’t forecast everything. Just like the development process there’s going to be unforseen hurdles, but a 99% launch hardware success rate is damn solid from my perspective.

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Dylan Zellmer

Dylan splits time between games journalism, designing video games, and playing them. Outside of his deep involvement in the games industry, he enjoys It’s Always Sunny in Philadelphia, Shameless, A Song of Ice and Fire, fitness, and family.
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