Xbox One Day One Edition Pre-Orders May Not Arrive Day One

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A report over at GottaBeMobile that was published yesterday is now catching traction. A NeoGAF member saw the post and shared it on the popular gaming forum. Apparently some gamers that have pre-ordered the Xbox One Day One Edition at retailers like Best Buy and Target have been noticing a ship date other than the proper Xbox One launch date of November 22nd, 2013.

A closer look at Microsoft‘s current marketing for the Day One edition reveals that there’s no actual promise that the special edition would be available on release day. The literature accompanying a pre-order of the package only guarantees an exclusive achievement and commemorative controller. However, the Microsoft store description offers a disclaimer, “Street date delivery to most metropolitan areas. Additional transit time required for some locations.”  with Best Buy’s pitch amounting to, “Be first to experience Xbox One with the Day One Edition, available in limited quantities.”

Best Buy customer service provided the following explanation to GottaBeMobile,

“In addition, Best Buy and other retailers holding pre-orders on the XBOX ONE: DAY ONE EDITION have no control over the number of units the manufacturer would provide on it’s release date, however, all retailers including Best Buy, are in constant communication with Microsoft so we may be able to comply and meet the demand of all these pre-orders. Should it occur that stocks would run out, the last customer on the waiting list will become the first customer in line for the shipment of the next batch of the XBOX ONE: DAY ONE EDITION.

With this procedure, you are guaranteed an XBOX ONE: DAY ONE EDITION as long as there is a sufficient number of the item and you will also be able to pick up the item on the scheduled date within the time frame.”

Target pre-orders may not arrive on launch day either. The best delivery date the retailer could provide was November 27th-December 3rd. An insider at Microsoft has disputed this information, but was not able to provide any concrete information supporting his claim.

Who are we to believe? We know that Microsoft has already reduced the number of territories the Xbox One will initially launch in, but this report seems to indicate some kind of issue with manufacturing the hardware rather than the localization explanation Microsoft had offered previously. We’ll keep you up-to-date with this issue as best we can.

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Dylan Zellmer

Dylan splits time between games journalism, designing video games, and playing them. Outside of his deep involvement in the games industry, he enjoys It’s Always Sunny in Philadelphia, Shameless, A Song of Ice and Fire, fitness, and family.
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