Ouya Launches At Retail And Kickstarter Backers Are Left Waiting
As of now you can head out to your local retailer and pick up the $99 open source Ouya gaming console, while Kickstarter backers are still waiting on their deliveries. The Ouya crowdfunding campaign was one of the largest in Kickstarter history, but the loyalty of the campaigns original backers has yet to be rewarded. Backers of the Android based console were promised delivery prior to the platform hitting retail shelves, but that opportunity has now come and gone. In a message directly to backers, Ouya CEO Julie Uhrman has echoed the frustration of the crowdfunding community that’s yet to receive it’s product in a backers only announcement:
I am pissed. Some of you have not yet received your OUYA — and, to you, I apologize. I did not promise to ship to *most* of you before we hit store shelves. I promised to ship to *all* of you. I’ve been reading your comments, and we are working to solve this.
Here is what I know:
We delivered your OUYAs to our partner in May, and since then they have been in their custody. We paid for shipping, yet the deliveries remain incomplete. We know everyone is getting their OUYA, but it is taking longer than we expected.
We are working hard to get you answers, and more importantly, to fix this. On our end, we have tripled our customer service team so we can respond as quickly as possible to your questions (though the answer may still be that it’s in transit). We are working with our partners to resolve any administrative issues related to undelivered boxes (errors in shipping addresses, customs holds, etc.). I’m told that despite our best efforts, it may take another two weeks or more for some of these units to arrive.
We will resolve this as quickly as possible. I’ve had my team working all evening to provide me with the current state of affairs and what we are doing to make it right. Ken, our Special Ops lead, can give you more detail.
This isn’t the first issue the Ouya has faced. The company has come under scrutiny for it’s open support of piracy. Thanks to Kotaku we have the image of an NES emulator running on the Ouya. An official Ouya forum admin was also cited as supporting emulators on the console.
Between piracy and missed shipping dates, the Ouya is turning out to be a can of worms all it’s own. We’ll update as more information becomes available.
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